Get Support
How can we help?
Find the right support for your personal background check or Triton account. Choose the option below that best matches what you need.
Talk to a real person
Real people. Real support.
Whether you need help with your own check or your business account, our team is here to answer questions and help you with the next step.
For Individuals
Questions about your own check?
Need help completing your screening, understanding what happens next, or checking an existing order? Our customer support team can help.
Phone
Order Status
Already submitted your check?
Check Order StatusSubmit a Request
Send your question directly to our support team.
Submit a RequestUber Driver
Uber or Uber Eats driver?
Contact Uber SupportFor Business clients
Support for your business account.
Need help with a candidate, order, account access, billing, or your screening program? Our team can help.
Phone
Sales & Demos
Want to add services or discuss your screening needs?
Book a DemoAccount Help
Our support team is ready to help with your Triton business account.
Submit a RequestCOMMON ASKED QUESTIONS
Answers to what we get asked most.
Use Check Order Status to view the latest status of a background check you have already submitted.
Triton typically returns eligible Canadian Criminal Record Checks in under 5 minutes. Some checks may take longer if additional information, verification, or review is required.
Triton protects personal information through security measures including role-based access controls, encryption, monitoring and audit logging, secure Canadian-hosted infrastructure, and documented privacy and information-security practices. Access to personal information is restricted according to role and legitimate business need.
Triton accepts Visa, Mastercard, American Express or PayPal for online purchases.
If the check is for yourself, use the Individual Support form.
If you are an Uber or Uber Eats driver, use the Driver Support form.
Head Office
Triton Canada Inc.
2235 Sheppard Ave. East, Suite 1503
Toronto, ON M2J 5B5
Media Inquiries
For press, media, or corporate communications inquiries:
media@tritonverify.com
Bilingual Service
Support in English and French. Support is available for customers and organizations in both official languages.
GET STARTED
Ready to get started?
Choose the screening option that fits who you are and how often you need background checks.
INDIVIDUAL Screening
Run a background check
Need a check for yourself? Complete your screening online through Triton.
Start My CheckUNDER 100 SCREENINGS ANNUALLY
Open an account
Screen candidates as needed with a self-serve Triton business account.
Open an AccountOVER 100 SCREENINGS ANNUALLY
Talk to our team
Build a screening program around your roles, hiring volume, and organizational requirements.
Book a Demo
